CJP Platinum Plus Partner Textron Aviation recently announced it has bolstered its 1CALL offering for Cessna Citation owners (and those flying the company’s other turbine offerings) operating in Central and South America. The company partnered with its regional channel partners, TAM Aviação Executiva (TAM) and Central Charter de Colombia (Central Charter), to provide providing aircraft-on-ground (AOG) support tailored to meet the unique needs of customers throughout the region.

“1CALL has been a resounding success for our customers and we continue to look for opportunities to further strengthen and expand its capabilities,” said Kriya Shortt, senior vice president, Customer Service. “By leveraging the in-region footprint of TAM and Central Charter, we are able to expedite support and minimize downtime, which provides greater AOG support than ever before to our customers operating in Central and South America.”

Citation customers around the world needing immediate support can contact the 1CALL team 24/7 by dialing +1.316.517.2090. 1CALL provides a single point of contact during unscheduled maintenance events and offers prioritized technical support, expedited parts ordering, alternative lift solutions and mobile service unit scheduling. For AOG events in Central and South America, the 1CALL team now works directly with its in-region channel partners to expedite parts and mobilize AOG support.

Representing the company in Brazil since 1982, TAM is a Textron Aviation sales channel partner and authorized service facility, offering integrated services such as aircraft maintenance, fixed based operations, aircraft management and aircraft charter.